About Portugal Vineyards
What is Portugal Vineyards?
We are an independent wine merchant specialized in Portuguese wines and spirits perfect for all you wine enthusiasts out there. To know a bit more about us you can check the About us
page. Where can I see your terms and conditions?
You can check in here our terms and conditions
to know more about how we manage the information of our members.Do I have to register to see your offers?
No. You can browse through every part of the website without doing the registration process. We only ask you to do that when you are ordering.How should I browse through the website?
Just try to use some filters in the search tree on the left or go to our promotions and recommendations pages in the top menu. We are sure that you will find something that you enjoy.Can I invite my friends?
Sure you can. Go to the invite friends page
and put the name and email of the friends you want to invite. You can also use the social networks to promote our website or you can send direct invitations to your friend's email. And do I get something for recommending the website?
Of course you get. We give you 5 euros to shop with us for each friend that you invite and becomes a registered member of our website. And when your friend accepts your invitation he will also get 5 euros to shop with us.
Can I receive special offers and promotions?
Of course you can. Just sign up to our mailing list or do the registration process to become a member. We always have special offers, new wine releases, coupons offers, limited time discounts and much more to offer to the members of our mailing list.How do I sign up for your mailing list?
Just put your email in the “Join our mailing list” box or visit our Sign up page
to become a member of our website. You will receive an email to confirm your subscription to our mailing list and after that you will start receiving all our special offers.How do I unsubscribe from the mailing list?
You may unsubscribe by clicking the "Unsubscribe" link at the bottom of all of our newsletters.How do I change my password?
You have to login to your account and then update your password in the Your account page
.Can I change the email I’m using for receiving promotions?
Yes you can. You will need to login to your account and then change the field email in the Your account page
. How do I change my shipping and billing information?
You can change this info logging in to your account and visiting the Your account page
or you can do that when you are putting an order. When you put an order automatically, we update your shipping and billing information. This way you have your data always updated. I forgot my password. How can I login to my account?
Go to the Your account page
and click on the forget password field. You will receive in your email another password. Don’t forget to login to your account and change it to something you can remember in the future.How can I contact you?
The easiest way to contact us is using our Contact Page
After you contact us, you will receive the number of your ticket and we will keep you informed about the status of your contact.
You can also contact us by email to email@example.com
or by phone to following number (+351)220964430. We are always happy to hear from you.How am I informed of the ticket status?
We will send you an email with the change of status of your ticket and a link to see our response to your contact.And if I need to contact you again after you close the ticket?
You can always reply in your ticket even if it is closed or you can open a new ticket anytime you need.
How can I search for a specific wine?
The best way to find something in our website is to put some keywords in the search box on the left or do some filters in our tree menu on the left.Where can I see your promotions?
You can view all the promotions clicking on the “view more
” in the homepage or in the top menu choosing the option promotions
. Where can I see your recommendations?
You can view all the recommendations clicking on “view more
” in the Staff Pick area in the homepage or you can choose the recommendations
option in the top menu. Do I have access to your latest releases?
We always keep our members informed on all the newest releases in our newsletter, but you can check that anytime going to the latest products
area in the homepage. I like a specific wine type. How do I find it?
The best way to find something in our website is to do some queries in the vertical tree on the left. Try to put some keywords in the search box or if you know some information on the wine, try our filters. If you can’t find it this way, we are glad to help you in our contact area. I like Merlot. Can I see the wines by grape variety?
In the tree menu on the left you can drop down the option grape variety and do a filter on that, or you can put the grape variety name in the search box to get all the wines made from that.You only sell wines?
We are specialized in wines and spirits, but we want to go further and give our members the flavours of Portugal. We have also some Portuguese products like olive oil, cheese or jams. These specific products are available only in some months of the year, so we always keep our members informed each time we have these kind of products. What information can I expect to have in the product area?
In the product area we try to give you all the information about each product. In wines, you can find winemaking process, taste notes, grape varieties, serving instructions, pairing with food, the prizes and reviews that each wine received in the major wine events or wine magazines. We try to give our members all the information that we find relevant for a buying decision. Does the product prices include taxes?
All our prices are final prices. It means that it includes all the taxes. Please inform yourself if there are any local taxes in your country.Can I recommend a specific product to my friends?
In the product area you have all you need to recommend to your friends. You can do it by email, Facebook, Twitter, etc. Just click on the icons at the bottom of the product information.I want to do a review on a product. Is it possible?
Reviews are always welcome because they help our members deciding which wine to buy. You need to be logged in to post a review. If so, just select the product, click on the review tab, put your classification and write your opinion on the product.I liked a wine from a specific producer. Can I see their other wines?
Of course. Choose the wine you like and below the name of the wine you'll find the producer's name. If you click in there, you get a pop up with the producer information and a link to see all his products. Also, you can choose a specific producer from the drop down list in the "Producers" box on the left side of our website. I liked a specific product. Can I see related products?
Sure. Every time you browse through a specific product you can find at the bottom of the page some related products. The related products are other products that were bought alongside with the one you are browsing. Also, checking out, you can check what other customers bought when buying the products you are about to order.
What is a subscription product?
After many years working in this industry, we gained a big community of loyal members that trust our services and advices.
We noticed that many of our members want to taste different wines and receive them in a short period of time, but many times it's not easy to choose between our more than 4.500 products.
With that in mind, we are now providing a subscription service to our members, where you just need to select the type of wines and the period of the subscription and our team of experts will do all the rest, from the selection of products to the delivery of the wines in the week that you need them.
How does this subscription service work?
It's simple, you just need to go to our "mixed cases" category and select the subscription plan that you desire. You can choose between mixed cases of six or twelve white, red and port wines and in the price range segment of premium wines (between 10 and 20 euros) or super premium wines (20 euros or more).
When you select a specific product you should select the subscription plan, that can be weekly, biweekly or monthly.
If you like different wines, you can select the "Twelve Premium Mixed Wines" or even more than one subscription plan. After that, you should go to checkout and confirm the order.
How should I pay the subscription plan?
If you choose to pay with paypal, then the subscription will be active, which means that every week, two weeks or month (depending on the subscription plan chosen), paypal will send automatically the value for the subscription and we will start preparing your mixed case, and in a week the parcel will arrive to your address.
It's possible to choose another payment method, such as bank transfer or Braintree credit card payment, but in those situations, you will need to pay manually your subscription. We will always alert you each time the subscription is due.
What are the advantages of the subcription products?
The big advantages of this new service is that after you subscribe to a specific product, we will do everything for you and we guarantee a total value of the products delivered higher than the subscription price, some exclusive or even rare products that you won't find in our store and deliveries in about one week.
Why do we guarantee such a lower price for the wines in the mixed case?
Well, it's simple. Each time our members subscribe to these products, we will be buying more and more, getting a quantity discount. We can also plan our orders taking advantage of all the promotions that the producers have available.
Our community of loyal members give us the strength to get the best products for them and we will put all our expertise working on behalf of our members, giving you the perfect service in terms of product and delivery.
How do I cancel my subscription?
Cancelling your subscription is easy. If you have chosen the paypal payment option, you just need to login to your paypal account.
Go to the "My preapproved payments" option and choose the "Profitmatrix" merchant.
You should now be in the "Recurring Payments details" where you have to click on the cancel button.
If you have choosen other payment method, it's a manual subscription, so you don't need to do anything.
How do I put an order?
Browse through our product offers, add products to the cart and choose the quantities you want to order. When you are happy with your selection, just go to checkout, fill out the form with your shipping and billing information and finally click on the payment method of your preference.
Your order will be saved in our system, and you just need to follow the instructions on how to use the payment method selected. How do I know if my order was received?
When you put an order, you will get an automatic confirmation by email, letting you know the items ordered and the total. If you choose to pay with a debit card, credit card or Paypal account, the status of the order will be confirmed right way.
If you choose to pay by bank transfer, you will receive the payment instructions in your email and after we confirm your payment, we will change your order to confirmed. Each time we change the status of your order you will receive an email with the new status. We will inform you when we start handling your order in our warehouse, when we ship your order and the tracking number of your parcel. Also we will update your order when we have the confirmation from the transport company that your order was delivered.
You can check the status of your order anytime logging in to your account and going to the Order history and details
.Can I order wine as gifts? Is gift wrapping an option, sending a card, etc.?
Usually we don’t offer these kind of services, because our concern is to use packages that can resist long distance travels, guarantying the safety of the wines.
What we can do is deliver your order to someone you want. Just put the name and address of the person you want to send an offer, use the notes and special request box in the checkout saying that it is a gift.
We will try to follow all the instruction that you write for us in the special request box. I’m a company. How do you handle bigger orders?
We sell directly to companies who want to order in larger quantities. If you want wines for a special occasion, if you are a wine retailer or if you have a restaurant or bar, then we have the right solution for you. Check our Corporate Orders
page or send us an email to firstname.lastname@example.org
with your questions, or order and we will send you a proposal with our best price guarantee. Do you offer mixed case discounts?
We aim to give you the best price possible, so all our prices are final. Also, we have a permanent area with promotions that can go up to 50% off.
Every week, we propose to our members a promotional mixed case with six wines that our team selected.
These mixed cases will be available until we run out of stock and you can check them in the mixed case area.Do you accept orders by email or over the phone?
The best way to put an order is directly on our website, but if you find it difficult, you can always email us with your order or phone us. We will manage the order for you and send you the final price and the payment options.How will you handle my order if an item isn't in stock or you only have a limited supply?
We will first attempt to get more of the item from our supplier. If this is possible but will take some time, we will contact you to give you the option to wait or take another course of action. If we cannot get that specific product, we will contact you to give you the option to replace that product, ship the rest of your order without the missing items, or cancel the order altogether.
In any case, we will not ship anything until you have given us your approval on how to proceed. Can wine be held without payment?
Yes. When you choose to pay by bank transfer. In this case, we hold your order for 72 hours until we receive a proof of payment or the money in our account.
After that, you still can pay your order but we can’t guarantee the availability of the products ordered.Is it possible to get wines or other products not listed on your website?
Sure. If there is a wine or a product that you cannot find on our website please contact us by email, phone or our Contact Page
We will be happy to order it for you, if possible, even if it is not listed on our website or if we don't have it as part of our regular stock. We will make every effort to get you the product. How do I redeem my coupon?
Coupons can be redeemed during the checkout process.
Please check your coupon offer to determine eligibility. Only one coupon can be used per order. Coupons expire at midnight (local time) on the expiration date and are subject to their own individual terms, conditions and limitations.
What payment options are available?
You can pay with a card carrying the Visa, Mastercard, Maestro, American Express or Discover logo.
If you are using a debit or a credit card, in checkout put your card details (card number, expiration date and CVV) in the box bellow the Braintree logo. We don’t keep the details of your card, because all card payments are managed by our partner, Braintree.
You can also pay with your credit card, using the paypal payment method, or if you already have a Paypal account, you just need to login to pay your order.
Finally, you can pay by Bank Transfer, following the instructions that we will send to your email.I asked to pay by bank transfer. What now?
When you did the checkout, you received the instructions on how to pay and our bank details.
Bank transfer is something very simple. Just go to an ATM machine or your homebanking and choose International transfer. Then put our bank details and the value. After doing the bank transfer when do I know that my order is confirmed?
International bank transfers can take about 48 to 72 hours to reach our account. As soon as we receive the payment confirmation, we will change the status of your order to "confirmed" and you will receive an email with that confirmation.
If you send us a copy of the transfer by email, it will be quick for us to prepare your order. How do I know that my transaction is secure?
We work with the two leading companies in terms of payment methods – Braintree and Paypal.
Our website doesn’t keep record of your card number, because every time you pay, the card details are managed by our payment partner or in our payment partner website.
When you put an order by email or phone, you can pay by bank transfer or using your paypal account.
As soon as we confirm your order, we also send you the total amount to pay and the bank details to do the payment. Or you can go to your paypal account, select the send money option and in the account to send money put our email email@example.com
Returns, Cancellations and Modifications
What is Portugal Vineyards's return policy?
We are always working to provide our members the best service possible. If you are not satisfied with your order for any reason, please contact us as soon as possible by email to firstname.lastname@example.org
We will work with you to solve any issue that you might have, because our goal is to provide a 100% satisfaction guarantee. Can I modify or cancel an order after it has been submitted?
Yes. Either reply to the automatic confirmation you receive by email, letting us know what changes you'd like to make, or email us at email@example.com
Please contact us as soon as possible, and within 24 hours of placing the order. Outside of this time window there is a chance that your order is already on its way to you!I ordered a vintage, but I received another vintage of the same wine. Why?
Usually when a vintage runs out of stock, the producer sends us the new vintage. In these cases, we send to our clients the new vintage of the same wine ordered.
If you don’t want to receive a different vintage year, please refer that in the order notes during the checkout process.
Shipping and Delivery
Can I choose the shipment company or shipment method of the delivery?
No. We work with the leading companies in door-to-door distribution and we have a specific transport partner and delivery method to each country.
Our packages are certified by the major transport companies and prepared for ground or air transportation and also to travel long distances.
On deliveries to Portugal and Spain, we use the services of Envialia and on other European Union countries, Switzerland and Norway, we work with the DHL ground service. All the intercontinental deliveries are made with the DHL aerial service.
We only work with the best and faster transport companies and the ones that insure us timings and quality on each delivery in each specific country. Only this way can we guarantee you the lowest shipment cost possible. In which countries do you deliver?
We currently ship to all the EU countries, Switzerland, Norway, Canada, Singapore, South Korea, Macau, Hong Kong and Australia, but we are working to reach other destinations.
If your country is not listed in the country dropbox during the checkout process, then it’s because we are not delivering to your country yet. There are probably constraints in your country when it comes to importing alcoholic beverages.
If you can’t find your country listed in our store, please contact us using our Contact form
or by email to firstname.lastname@example.org
and we will do all efforts to manage the delivery of the wines you want.My country is not listed in your delivery destinations. Why?
There are probably local regulations concerning the shipment of alcoholic beverages to your country. If we cannot ship to you now, please check back periodically, because it is possible that the laws will have changed. Contact us by email to email@example.com
and we will do all our efforts to manage the delivery of the wines you want.Do you have any minimum on orders for delivery?
There is no minimum order. During checkout, the shipment cost will be calculated based on the country of destination and the number of bottles ordered. Try to order everything in one single order and more products in each order, because this way you will pay a single shipment and the shipment cost tends to be lower in bigger orders than when ordering single products.How do I know how much to pay for the delivery to my country?
During the checkout process, when you choose your country and the number of product to order, our system gives you the exact value to pay for the delivery.Is there a free shipment for bigger orders?
We don’t have a free shipment policy permanently in our website.
Although we often do some campaign where we offer the shipment cost for orders higher than a certain amount. These campaigns are sent to your email and usually you have about one week to get this opportunity.What does the shipment cost include?
The shipment cost includes the transport and delivery service from our warehouse to your address. We assume in that price all the costs necessary to put your order in your address. If your address is outside the European Union, then you may have to pay the local taxes such as the VAT tax or any other tax related to the importation of alcoholic beverages. I live in a country that is in the European Union. Is there any additional tax to be paid when I receive the package?
The orders to be delivered in the EU countries include the Portuguese VAT (13% on table wines and 23% on fortified wines) and also the alcohol tax.
In most countries we can guarantee the door-to-door service without any additional tax applied to the clients. For now, the only exception is Ireland, where local duties are demanded. I live in Ireland. What is the procedure in my destination?
Ireland is the only EU country that treats packages containing alcoholic beverages as extra comunitarian importations.
Usually, most of the packages are delivered to the client's address because only a few are stopped in Irish customs.
If the package is stopped, you will be contacted by the Irish customs to pay the local VAT tax and the local alcohol duty.
In these cases, you should deal with Irish customs the clearance of the parcel, because only the receiver of the parcel can do that. After that, please contact us back and we will refund the VAT tax paid in the origin and also the shipping fee, because we aren't giving the door to door service that we first promised you.I live in a country outside the European Union. Are there any additional taxes when I receive the package?
The shipment cost includes the transport and delivery of your package as well as the exportation customs dispatch.
The prices for clients outside the EU don't include the VAT tax, so upon arrival of the parcel it's possible that you will be asked to pay that by the local customs.
We can’t guarantee that it won’t be applied any additional taxes in your country regarding the importation of alcoholic beverages.Are shipments insured?
Insurance is included in the shipping cost. If you find your package damaged, then you should refer that to the person that is delivering your order.
Please confirm your order when you receive it and if there is any damage to your products.
If that is the case, we will prepare another parcel with the damaged bottles or if you prefer, we will refund the value of the missing products. When can I expect shipment?
We have almost all the products we sell in our warehouse. The only products we don’t have in stock are the ones that are still in wooden vats, like the Colheita Ports.
Our commitment is to make all efforts to handle your order as quickly as possible, as most orders are shipped within 24 to 48 hours. If there is an issue with your order, then our customer care team will contact you informing about the delay or to find a solution that suits your needs.
When we ship your order, we will send you an email with the tracking number of the parcels and the estimated time for delivery.
After we ship the order, usually it takes between 2 to 4 working days if it’s a ground delivery inside Europe and 3 to 5 days if it’s an air delivery to any other Continent.What should I do if no one is available to sign for my shipment, or if the person isn't of legal age?
Most clients choose to have their order sent to their work address, so that they are present to receive it or there is someone else available to receive the package.
If an order is sent to your home address and there is no one there or an adult is not present, our transport company will leave a notice and will contact you later to arrange a new delivery date. After two delivery attempts or if the transport company can’t contact you, they will inform us of the incident and we will manage to book with you another place or date for the delivery.
We and the transport company will work hard to deliver your order, but if it’s not possible, then the package will return to us and we will have to charge you for the re-shipping of your order. How can I track my order?
The shipping confirmation email will contain the name of the transportation company and the link to track your order. You just need to follow that link to check where your order is and the estimated date for the delivery.